Relocation Coordinator

Job Location

United States

Type of Job

Full-Time Non-Union

Published Date

November 10, 2021, 6:00:00 AM

About the job

The Relocation Coordinator is the primary customer interface of the Customer Service team and provides full service move management counseling and support to ABRS transferees and corporate accounts throughout the relocation process. Key to success in this position are: to have an understanding of the services offered by ABRS as well as the ABRS software/operating platform, to resolve customer concerns with urgency and empathy and the ability to multi-task and adapt quickly to changing priorities.

Essential Functions:
• Coordinates the transportation process and sets move expectations for assigned customers from order inception through delivery in accordance with ABRS client contractual service level agreements and customer service policies/procedures.
• Initiates contact with assigned customers/accounts, schedules shipments and provides move updates to corporate accounts and assigned customers regarding status of transportation.
• Responds to corporate accounts and customers inquiries via telephone and email within required timelines as defined by customer service policies/procedures.
• Ensures accuracy and timely updates of data and information entered to ABRS software/operating platform.
• Monitors and actively manages assigned customer files in ABRS software/operating platform as defined by customer service policies/procedures.
• Immediately addresses routine service issues with urgency and empathy.
• Identifies and escalates complex service issues.
• Communicates with other members of the Customer Service team, ABRS Operations, ABRS Accounting, and ABRS vendors and suppliers as required.
• Initiates claims process in accordance with established procedures.
• Assist with other aspects of customer service process as requested.
• Understands priorities and adapts to changing priorities.
• Meets all departmental initiatives and personal performance metrics.
• Works additional hours as required to complete assigned workload.
• Follows all department policies/procedures.

Requirements

Qualifications:
• Strong typing and computer skills
• High attention to detail
• Maintaining professionalism while working under pressure in a fast paced environment
• Prioritize changing priorities
• Ability to multi-task
• Excellent attendance